RETURNS AND EXCHANGES
We want you to be completely satisfied with your purchase from BonejourPetSupply.com. If you are not completely satisfied with your purchase please adhere to the following return guidelines.
We will honor a return if it is within THIRTY DAYS of purchase and the product is UN-USED.
We regret the following restriction however, there are NO RETURNS on Custom Collection Beds, Custom Collection Collars, Engraved items and BONeJOUR Bakery unless there is a confirmed defect in the workmanship. For confirmation of a defective product, please contact us by using the "Contact Us" button on the homepage of the website.
BUDDY BELT RETURNS
If you are purchasing a Buddy Belt or any other type of Step in Style Harness, please do not leave it on your dog unsupervised. Doing so gives your dog access to chew the straps thus weakening the harness which could cause a dangerous situation.
HARNESSES THAT "SNAP" IN AN AREA ACCESIBLE BY A DOG'S MOUTH WILL NOT BE ACCEPTED FOR RETURN.
Buddy Belts are extremely strong and well made and are meant to be worn for years and years. Most dog owners use the harness just for walking and place ID tags on a separate collar. Please take care of your valuable harness and you and your dog will love it!!
TO RETURN AN ITEM
Should you wish to make a return on a product that is un-used as stated above, please ship the item and the packing slip to:
BONeJOUR Pet Supply
14 North 3rd. Street
Philadelphia, Pa. 19106
Be sure to indicate the reason for return so we can improve our product selection and service.
Upon receipt, we will inspect the item to ensure there isn’t any evidence of use. You will receive a full refund if the return adheres to our guidelines as stated above.
SHIPPING
For your protection, we encourage you to send your return via UPS or US Postal Service as long as it’s insured and has a tracking number or delivery confirmation. We will pick up the shipping cost only if your return is a result of an incorrect shipment by BonejourPetSupply.com. Shipping charges will not be refunded otherwise.
PRICE ADJUSTMENTS
If you've purchased and item from bonejourpetsupply.com and noticed it has gone on sale on our site, you are entitled to a price adjustment on that item. The adjustment will only be made if we are contacted for this matter within 14 days of your purchase date. Just contact us with the following information:
Name and E-mail address
Date of Purchase
Item Name
Invoice Number from your original Purchase
We will then verify your information and if all above terms are met, we will refund the difference from the original price and the sale price. You will be notified through e-mail.
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